Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.3
Location
8.3
Service
8.0
Dining
7.5
Guest reviews
7.8/10
based on 6 reviews
4/5
based on 700 reviews
8.0
8.0/10 based on 2578 reviews
#54 of 135 hotels in Salzburg based on Tripadvisor
Jeff
United States,
February
2024
8.2/10
My stay at the hotel was a mix of positives and negatives. The location was fantastic, right in the heart of the old center with plenty of dining options nearby. The rooms, set in a lovely courtyard, were spacious but the lack of AC made it uncomfortably hot. The service was competent, offering helpful directions and extras like laundry service and pet amenities. The dining experience was impressive with a wide variety of delicious and healthy options. However, the noise from the pedestrian-only road outside made it hard to rest early, and the room being classified as standard 'Mozart' while lacking AC was a downside.
Rooms
7.0
The rooms, although lovely and backed to a courtyard, were extremely hot due to the lack of AC. Could not open the window because of the noisy pedestrian-only road outside.
Service
8.0
The service was competent and helpful with giving directions. They were accommodating when we needed to leave our car parked longer and provided various amenities.
Location
9.0
The location couldn't be better, right in the middle of the old center with plenty of restaurants and bars within walking distance. However, it felt a bit small for the number of guests.
Dining
9.0
The dining experience made the stay excellent value for money with a wide variety of delicious and healthy options available. The 'tea station' by the breakfast room was a big plus during the winter.
Facilities
8.0
The facilities, such as laundry service, welcome drink, and pet amenities, were a nice addition to the stay.
Alan
United States,
November
2023
7.6/10
The hotel had some drawbacks like rooms not matching the photos and only having one toilet for four people, but it could use a makeover. However, the service was a mix of extremely nice and helpful with some moments feeling unwelcome. The location was ideal, right in the middle of Old Town, with shops nearby. The dining experience was subpar due to issues with the breakfast service.
Rooms
7.0
The room was not as expected from the available photos and having only one toilet for four people was somewhat inconvenient.
Service
8.0
The service was a mix of extremely nice and helpful, although there were moments that felt unwelcoming.
Location
9.0
The location was perfect, right in the heart of the historical city with shops and restaurants within easy walking distance.
Dining
6.0
The dining experience was disappointing with issues during breakfast service.
Facilities
The facilities could use a little makeover.
Mark
United States,
May
2023
8.0/10
My stay at the hotel was lovely in a kind of rustic style. The rooms were extremely uncomfortable, but the bathroom was modern and clean, which was nice. The small terrace was a fine addition, especially during the lovely warm weather.
Rooms
7.0
The rooms were lovely in a kind of rustic style, and the bathroom was modern and clean. The small terrace was a nice bonus for enjoying the warm weather.
Service
9.0
The staff were fantastic and very accommodating, especially with parking. They were always attentive and amazing throughout my stay.
Location
8.0
The location was good, within walking distance to the fortress and Old Town. It was great to walk around the old historic area of Salzburg, which is very picturesque.
Dining
8.0
The dining experience was great, not too fancy but everything your heart desires. The breakfast offered a variety of options but could have been a little more plentiful at times.
Facilities
8.0
The hotel offers a range of facilities including laundry, welcome drink, pet amenities, and tours/ticket assistance.
Simon
United Kingdom,
May
2023
7.6/10
I absolutely loved my stay at this hotel! The rooms were a delight with a scenic view, super comfortable beds, and a generous and tasty breakfast. The atmosphere was overall relaxing and great, plus everything was small and very clean. However, the split-level room I stayed in was nothing like any photos on the listing.
Rooms
9.0
The rooms were a delight with a scenic view, super comfortable beds, generous and tasty breakfast, and overall relaxing and great atmosphere. They were small and very clean but not as advertised in the photos.
Service
7.0
The service was nice, but there were a few instances where it could have been better. The staff were helpful and polite overall, but one receptionist was not nice when we came to collect our luggage. Additionally, being on the phone for about 15 minutes caused some delays for me and other customers.
Location
8.0
The hotel's location was perfect for sightseeing the 'old town' and walking to most attractions in the city. It was great for exploring and enjoying the area but lacked some picturesque views due to the surrounding buildings.
Dining
7.0
The dining experience was a mixed bag. While the breakfast was plentiful and tasty, it did not meet all expectations with limited choice and a lack of certain foods like veggies and good bread. On the upside, the availability of a 24/7 'tea station' during winter was a thoughtful touch.
Facilities
7.0
The hotel's facilities were satisfactory, offering laundry, a welcome drink, pet amenities, and tours/ticket assistance. However, there were no standout features that particularly impressed me.
Albert
United Kingdom,
April
2023
6.6/10
I found the hotel to have both positives and negatives. The location was convenient, close to main attractions and had parking facilities, though the noise levels could be bothersome at night. The rooms were small and basic, not quite up to a 4-star standard, but the service was friendly and accommodating. The dining experience varied, with some good options but lacking in variety at times.
Rooms
5.0
The rooms were smaller than expected and had a basic feel to them, not quite meeting the standards for a 4-star rating. They also felt a bit stuffy despite being booked well in advance.
Service
8.0
The staff were friendly and helpful, making our stay more enjoyable with their pleasant demeanor and willingness to assist with any questions we had.
Location
7.0
The location was quite good, with easy access to sights and restaurants, though the constant flow of cars and bikes right outside could be overwhelming at times.
Dining
7.0
The dining experience had its ups and downs. While some meals were top-notch, there were moments when the options seemed limited, especially for breakfast.
Facilities
6.0
The hotel offered basic facilities without any standout features, but they were sufficient for a comfortable stay.
Reginald
United Kingdom,
April
2023
8.4/10
My stay at the hotel was fantastic! The rooms were spacious, very clean, and had a beautiful view, exactly what I expected. The service was welcoming and attentive, despite appearing a bit harried at times. The location was excellent, just a few minutes' walk from the main square and with convenient access to the old castle. The dining experience was above average, with a decent selection to start the day. Overall, a great value for money with some minor inconveniences.
Rooms
9.0
The rooms were spacious and very clean, with a beautiful view.
Service
8.0
The staff worked hard to provide attentive service, even though they seemed a bit harried at times.
Location
9.0
The hotel's location was excellent, within walking distance of all the main attractions and in a quiet area.
Dining
8.0
The dining experience was great, with a decent selection that suited our family well.
Facilities
8.0
The hotel facilities worked well and met our needs during the stay.
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